How to Manage an Irreplaceable Person
Toby is brilliant. And a problem. Somebody I know calls everybody of a certain type “a Toby”, because that was the name of the first one she encountered. If you come into a company as a consultant and begin asking questions, Toby’s name will come up a lot. Because Toby knows the things that everybody else just takes for granted. Toby can do the things nobody else can do, and understands the things that nobody else can quite grasp, so everybody else leaves them to him....